Shipping policy

SHIPPING POLICY

Free shipping, every order, everywhere in the U.S.

Every piece ships free within the United States. No minimum, no code. Because each piece is handmade, one at a time, in my Arizona studio, here's what to expect after you order.

When your piece ships

Ready-to-ship pieces (most one-of-a-kind rings, necklaces, and earrings in the shop) Processed and shipped within 2–3 business days of your order confirmation. Business days are Monday through Friday, excluding U.S. holidays.

Made-to-order pieces (The DOTŁ'IZHI Stiletto and anything marked "made to order") Hand-beaded for you in your chosen color story. Allow 2–3 weeks for creation before shipping. I'll email you when your piece is finished and on its way.

Bespoke commissions One-of-one pieces built around your story take 6–8 weeks from design approval. Timelines are confirmed in writing during the bespoke process, and you'll receive progress photos along the way.

If your order includes both a ready-to-ship and a made-to-order piece, the whole order ships together when the made-to-order piece is complete. Email me if you'd like the ready-to-ship piece sent first.

Shipping options

 

Method	Transit time	Cost
Standard (USPS)	2–6 business days	Free
Expedited	1–3 business days	$6.90

 

Transit time begins when your piece leaves the studio, not on the day you order. You'll receive a tracking number by email the moment your package ships.

Every order ships in protective DOTŁ'IZHI packaging, ready to gift. Orders over $450 ship with signature confirmation for your protection.

International shipping

I ship worldwide. International rates are calculated at checkout based on destination. Transit typically takes 7–21 business days. Duties, taxes, and customs fees are set by your country and are the responsibility of the recipient; they are not included in your order total.

Lost, delayed, or damaged packages

Once your order is marked delivered by the carrier, please check with household members, neighbors, and your building's mail area. If it still hasn't turned up after 48 hours, email me and I'll open a claim with the carrier and work with you on a resolution.

If your piece arrives damaged, email me within 3 days of delivery with photos of the packaging and the piece. I'll repair or replace it at no cost to you.

Address changes

Please double-check your shipping address at checkout. If you notice a mistake, email me right away; I can update the address anytime before your order ships. Once it's with the carrier, I can't redirect it, and DOTŁ'IZHI isn't responsible for packages sent to an incorrect address provided at checkout.

Questions

Email Alicia@dotlizhi.com or text [(319) 471-0704. I'm one person in a studio, so allow one business day for a reply.